CARVENZA · DRIVE. RENT. IMPORT.
Website Terms
CARVENZA WEBSITE TERMS OF USE — BUSINESS REVIEW REQUIRED BEFORE LIVE USE
Carvenza Holdings Pty Ltd | ABN 47 700 683 629
Melbourne, Australia | carvenzaholdings@gmail.com
1. Scope
These terms explain use of Carvenza's website, vehicle listings, enquiry forms and customer portal. Read them with the Privacy Policy. A vehicle rental, purchase or import arrangement also needs its own agreed transaction terms. These website terms do not replace an accepted rental agreement or remove mandatory legal rights.
2. Listings, enquiries and prices
Vehicle information is provided to help you enquire. Availability, specification, condition and pricing must be confirmed before a transaction. Images marked illustrative do not show the exact vehicle. Ask for actual photographs, inspection and vehicle records. Prices are in Australian dollars unless stated otherwise. Carvenza must clearly disclose applicable taxes and mandatory charges before you commit; this draft does not decide the business's GST treatment. Submitting an enquiry or application does not reserve a vehicle, approve finance or confirm a booking.
3. Accounts and applications
Provide accurate information and use only an account you are authorised to access. Protect your password and tell us promptly about suspected unauthorised activity. Only submit identification and personal information you are entitled to provide. We may request replacement or additional documents and manually assess licence, identity and insurance eligibility. Email verification confirms access to an email address; it is not government identity verification. An application copy is a receipt, not a rental approval.
4. Rental payments and agreements
The approved rental schedule specifies the vehicle, weekly rate, bond, dates, payment periods, insurance and other agreed conditions. Hosted payment authorisation and pending bank processing do not mean settled funds. Bank-transfer receipts require independent verification. Review the exact final schedule and rental agreement before typed acceptance. The accepted version is stored separately from the submitted application. Charges and remedies must have a disclosed, lawful basis. These website terms do not authorise unrestricted debits or undisclosed damage charges.
5. Electronic records and communication
By submitting the rental form with its acknowledgement, you request a PDF receipt at your recorded email and Carvenza's notification address. A separate accepted-agreement PDF is issued after acceptance. Identity-document images remain in the protected portal. Keep your email accurate and safeguard downloaded or emailed copies. Email delivery can fail or be delayed; stored copies are accessible in My Carvenza and staff can resend them. An email's acceptance by a mail server does not prove delivery or agreement to new terms. Contact us if a copy is missing or incorrect.
6. Acceptable use and content
Use the website lawfully. Do not submit fraudulent documents, impersonate another person, upload malicious material, send spam, bypass access controls or interfere with the service. Respect copyright and other rights in Carvenza's or third parties' content. You may retain your application, agreement and transaction records for your own use. Existing software and asset licences continue to apply.
7. External services and availability
Links may lead to payment, messaging or other providers operating under their own terms and privacy practices. Online enquiries can be submitted at any time when the website is available; this does not promise a staffed office or instant response 24 hours a day. Maintenance, network failures or security events may interrupt access. Contact Carvenza for an alternative way to enquire if the website is unavailable.
8. Consumer rights and complaints
Nothing here excludes consumer guarantees or rights that cannot lawfully be excluded. We do not impose an unlimited liability waiver or shift responsibility for every fault onto a customer. Contact the email above with your reference and concern so we can investigate and seek a fair resolution. Subject to mandatory law, these website terms are governed by Victorian law, with non-exclusive court jurisdiction in Victoria.
9. Updates
The latest website-use terms are published on this page. Changes apply prospectively to website use and do not silently amend an existing accepted rental schedule, signed agreement or agreed price. Material transaction changes need the appropriate agreement. Business review of this draft and its consistency with actual operations is required before launch.
CONTRACT-FIRST BOOKING AND RECORDS
Application submission does not reserve a vehicle or confirm a booking. Carvenza reviews documents and two customer references, confirms the final price, approved dates, additional services and actual insurance arrangement, then publishes the agreement. The customer signs it and Carvenza approves that exact version before any new payment can be initiated. Bank transfer requires separate permission and independent verification of funds. Direct Debit authorisation and pending processing do not mean received money. Booking confirmation requires all approvals and verified required upfront payment. A numbered payment receipt is issued for verified receipts; rent, security bond and additional charges are recorded separately. An extension is a separate request requiring approval and signature; the original return time remains until it is confirmed. If requesting own insurance, provide insurer, policy number, expiry and certificate for manual approval. Carvenza's insurance benefits are excluded only as expressly specified in the approved schedule; statutory rights remain. Obtain permission before providing another person's reference details. References, insurance documents, payment history and extension records are used for assessment and administration and follow this notice's access, security, retention and complaint provisions. Weekly GoCardless collections use the agreed finite schedule and active mandate; extra fees are not debited merely because a mandate exists. Service-provider and retention details must be completed before launch.
Carvenza Holdings Pty Ltd | ABN 47 700 683 629
Melbourne, Australia | carvenzaholdings@gmail.com
1. Scope
These terms explain use of Carvenza's website, vehicle listings, enquiry forms and customer portal. Read them with the Privacy Policy. A vehicle rental, purchase or import arrangement also needs its own agreed transaction terms. These website terms do not replace an accepted rental agreement or remove mandatory legal rights.
2. Listings, enquiries and prices
Vehicle information is provided to help you enquire. Availability, specification, condition and pricing must be confirmed before a transaction. Images marked illustrative do not show the exact vehicle. Ask for actual photographs, inspection and vehicle records. Prices are in Australian dollars unless stated otherwise. Carvenza must clearly disclose applicable taxes and mandatory charges before you commit; this draft does not decide the business's GST treatment. Submitting an enquiry or application does not reserve a vehicle, approve finance or confirm a booking.
3. Accounts and applications
Provide accurate information and use only an account you are authorised to access. Protect your password and tell us promptly about suspected unauthorised activity. Only submit identification and personal information you are entitled to provide. We may request replacement or additional documents and manually assess licence, identity and insurance eligibility. Email verification confirms access to an email address; it is not government identity verification. An application copy is a receipt, not a rental approval.
4. Rental payments and agreements
The approved rental schedule specifies the vehicle, weekly rate, bond, dates, payment periods, insurance and other agreed conditions. Hosted payment authorisation and pending bank processing do not mean settled funds. Bank-transfer receipts require independent verification. Review the exact final schedule and rental agreement before typed acceptance. The accepted version is stored separately from the submitted application. Charges and remedies must have a disclosed, lawful basis. These website terms do not authorise unrestricted debits or undisclosed damage charges.
5. Electronic records and communication
By submitting the rental form with its acknowledgement, you request a PDF receipt at your recorded email and Carvenza's notification address. A separate accepted-agreement PDF is issued after acceptance. Identity-document images remain in the protected portal. Keep your email accurate and safeguard downloaded or emailed copies. Email delivery can fail or be delayed; stored copies are accessible in My Carvenza and staff can resend them. An email's acceptance by a mail server does not prove delivery or agreement to new terms. Contact us if a copy is missing or incorrect.
6. Acceptable use and content
Use the website lawfully. Do not submit fraudulent documents, impersonate another person, upload malicious material, send spam, bypass access controls or interfere with the service. Respect copyright and other rights in Carvenza's or third parties' content. You may retain your application, agreement and transaction records for your own use. Existing software and asset licences continue to apply.
7. External services and availability
Links may lead to payment, messaging or other providers operating under their own terms and privacy practices. Online enquiries can be submitted at any time when the website is available; this does not promise a staffed office or instant response 24 hours a day. Maintenance, network failures or security events may interrupt access. Contact Carvenza for an alternative way to enquire if the website is unavailable.
8. Consumer rights and complaints
Nothing here excludes consumer guarantees or rights that cannot lawfully be excluded. We do not impose an unlimited liability waiver or shift responsibility for every fault onto a customer. Contact the email above with your reference and concern so we can investigate and seek a fair resolution. Subject to mandatory law, these website terms are governed by Victorian law, with non-exclusive court jurisdiction in Victoria.
9. Updates
The latest website-use terms are published on this page. Changes apply prospectively to website use and do not silently amend an existing accepted rental schedule, signed agreement or agreed price. Material transaction changes need the appropriate agreement. Business review of this draft and its consistency with actual operations is required before launch.
CONTRACT-FIRST BOOKING AND RECORDS
Application submission does not reserve a vehicle or confirm a booking. Carvenza reviews documents and two customer references, confirms the final price, approved dates, additional services and actual insurance arrangement, then publishes the agreement. The customer signs it and Carvenza approves that exact version before any new payment can be initiated. Bank transfer requires separate permission and independent verification of funds. Direct Debit authorisation and pending processing do not mean received money. Booking confirmation requires all approvals and verified required upfront payment. A numbered payment receipt is issued for verified receipts; rent, security bond and additional charges are recorded separately. An extension is a separate request requiring approval and signature; the original return time remains until it is confirmed. If requesting own insurance, provide insurer, policy number, expiry and certificate for manual approval. Carvenza's insurance benefits are excluded only as expressly specified in the approved schedule; statutory rights remain. Obtain permission before providing another person's reference details. References, insurance documents, payment history and extension records are used for assessment and administration and follow this notice's access, security, retention and complaint provisions. Weekly GoCardless collections use the agreed finite schedule and active mandate; extra fees are not debited merely because a mandate exists. Service-provider and retention details must be completed before launch.